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キャラ選択でドレッシングルームを選択し色替え、その後シップ選択画面にて放置して自動切断され

再度接続してキャラ選択画面へ移行したところ・・・Lv200 の フォニュエールがLv1へ変わっており、装備品も初期状態になってました

できれば変化前の復旧など可能ですか?

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Sorry for the delay. It seems to have been caused by a bug, and I'm sure I'll be able to restore your character, but it will take some time. In the meantime, please don't go online with that character.

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The guildcard you provided was the wrong account, the characters from the screenshot were actually on another guildcard. But I was able to find it regardless.

I've restored the character in slot 3 to what it was before the dressing room change. Please check in game if everything is ok. 

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