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Assistance for a friend

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I am attempting to get a friend to play the game with me, but when creating his account name as Nok'Zul it forced a forward slash or some such nonsense into his name and won't let him log in (even with adding the slash). He sent in a request for support but has not heard back in about a week, so I'm attempting to get him help here. He wants to use his regular email and was wondering if his account can be deleted so that he can just start over? Or maybe just change it to just Nokzul so that the apostrophes and slashes aren't messing things up? I can give you his email address in a message if that will help as well.

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